{"id":5183,"date":"2023-02-21T13:25:26","date_gmt":"2023-02-21T13:25:26","guid":{"rendered":"https:\/\/www.palisis.com\/resources\/city-train-gmbh-racionalizar-las-operaciones-y-ampliar-el-alcance\/"},"modified":"2026-05-06T16:36:56","modified_gmt":"2026-05-06T16:36:56","slug":"city-train-gmbh","status":"publish","type":"post","link":"https:\/\/www.palisis.com\/es\/resources\/city-train-gmbh\/","title":{"rendered":"City Train GmbH: Racionalizar las operaciones y ampliar el alcance"},"content":{"rendered":"\n

Explora c\u00f3mo City Train GmbH, un operador ferroviario de Alemania, aprovech\u00f3 Palisis para transformar su negocio. Con la capacidad de gestionar las reservas online, conectar con las OTAs y utilizar informes exhaustivos, City Train GmbH ha experimentado un crecimiento significativo de los ingresos y una mayor satisfacci\u00f3n de los clientes. Descubre c\u00f3mo el sistema integrado y los dispositivos m\u00f3viles de Palisis han permitido a este operador adaptarse a las cambiantes preferencias de los clientes y ampliar sus operaciones con \u00e9xito.<\/p>\n\n

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\u00abEmpezamos s\u00f3lo con la tienda web en nuestra p\u00e1gina de inicio, y all\u00ed ten\u00edamos una o dos reservas al d\u00eda. Pero ahora, en el sistema Palisis, el a\u00f1o pasado, entre GetYourGuide, Viator y nuestro sitio web, tuvimos unos 400.000 euros en reservas online. Las cosas cambiaron mucho porque la gente quer\u00eda reservar sus plazas con antelaci\u00f3n, y con el c\u00f3digo QR podemos escanearlas y facturarlas\u00bb.<\/em><\/p>\nFrank Venus, socio\/propietario de City Train GmbH<\/cite><\/blockquote>\n\n

City Train GmbH opera trenes en tres ciudades alemanas y tiene cuatro trenes en total. Notaron un cambio; los viajeros reservan mesa en el restaurante y quieren reservar para su visita a la ciudad, lo que ahora es un proceso normal para los viajeros. Al actualizar su soluci\u00f3n tecnol\u00f3gica, quer\u00edan tenerlo todo en un solo sistema, todas las capacidades, y conectar con las OTAs. <\/p>\n\n

\u00abCorona ha cambiado la situaci\u00f3n; ahora mucha gente reserva por Internet. Quieren hacer su visita a una hora concreta, y la reservan a trav\u00e9s de GetYourGuide, Viator, etc., y con Palisis tenemos conectividad con todas estas plataformas. Ahora tenemos un sistema con toda la capacidad, y todo est\u00e1 en l\u00ednea en este sistema, y es perfecto para nosotros\u00bb, explic\u00f3 Frank.<\/em><\/p>\n\n

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Gracias a las conexiones con las OTAs, sus trenes adquieren mayor exposici\u00f3n y notoriedad, ya que los viajeros empiezan a planificar sus viajes y a investigar utilizando GetYourGuide y Viator, lo que se traduce en m\u00e1s reservas para ellos. Lo consideran un beneficio y una publicidad adicional. <\/p>\n\n

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\u00abQuer\u00edamos que todo estuviera en un solo sistema, tener reservas online. Podemos gestionar la capacidad, tenemos 60 plazas en nuestros trenes, y vemos cu\u00e1nta gente llega cada hora, y pueden reservar online\u00bb<\/em><\/p>\nFrank Venus, socio\/propietario de City Train GmbH<\/cite><\/blockquote>\n\n

Este operador considera que Palisis es ideal para \u00e9l: necesita un poco m\u00e1s de apoyo para trabajar dentro de sus limitaciones de capacidad. Llevan con Palisis desde 2015, pero ahora utilizan el conjunto completo de productos, dispositivos de venta de entradas, tienda web, distribuci\u00f3n OTA y reservas. <\/p>\n\n

\u00abUtilizamos todas las herramientas para funcionar sin problemas. El seguimiento es perfecto; por la noche, sabemos cu\u00e1ntas personas participaron en la visita y qui\u00e9n pag\u00f3 con tarjeta o en efectivo. Utilizamos los informes que ofrec\u00e9is, para comprender las diferencias interanuales o d\u00f3nde a\u00f1adir una visita adicional en funci\u00f3n de la demanda\u00bb.<\/em><\/p>\n\n

City Train GmbH se ha asociado con agencias locales para agrupar productos y crear una v\u00eda de venta m\u00e1s amplia. Su adopci\u00f3n de la conectividad y la preventa de entradas ha repercutido significativamente en sus ingresos anuales y ha maximizado estrat\u00e9gicamente cada asiento. <\/p>\n\n

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\u00abLos dispositivos m\u00f3viles de Palisis son perfectos para nosotros. Trabajamos en lugares de la ciudad donde no hay electricidad, y necesitamos una buena capacidad de bater\u00eda para trabajar todo el d\u00eda con acceso a la herramienta de aforo online. La mayor\u00eda de la gente ahora quiere pagar con tarjetas, Apple Pay, etc., lo que ha supuesto un cambio\u00bb <\/em><\/p>\nFrank Venus, socio\/propietario de City Train GmbH<\/cite><\/blockquote>\n\n

Un gran aplauso para este operador por apoyarse en los cambios que introdujo COVID y confiar m\u00e1s en la tecnolog\u00eda y en los revendedores en l\u00ednea para llevarles a la siguiente fase de su negocio.<\/p>\n\n

Tambi\u00e9n fabrican estos trenes el\u00e9ctricos y dicen a quien los compra que utilice el Sistema Palisis. <\/p>\n\n

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\u00abEs muy f\u00e1cil formar a nuestros empleados sobre los terminales; es muy sencillo de usar\u00bb.<\/em><\/p>\n<\/blockquote>\n\n

Inf\u00f3rmate sobre c\u00f3mo podemos apoyar a los proveedores de trenes Hop-On-Hop-Off y a las visitas guiadas por la ciudad<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Descubre c\u00f3mo el sistema integrado y los dispositivos m\u00f3viles de Palisis han permitido a este operador adaptarse a las cambiantes preferencias de los clientes y ampliar con \u00e9xito sus operaciones.<\/p>\n","protected":false},"author":2,"featured_media":1626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,50,56],"tags":[],"class_list":["post-5183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-distribution","category-ticketing"],"acf":[],"yoast_head":"\nCity Train GmbH: Racionalizar las operaciones y ampliar el alcance | Palisis<\/title>\n<meta name=\"description\" content=\"Explora c\u00f3mo City Train GmbH, un operador ferroviario de Alemania, aprovech\u00f3 Palisis para transformar su negocio con Palisis Ticketing Solution\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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