{"id":13397,"date":"2024-05-20T15:50:03","date_gmt":"2024-05-20T15:50:03","guid":{"rendered":"https:\/\/www.palisis.com\/resources\/mersey-ferries-ameliore-lexperience-des-passagers\/"},"modified":"2026-02-24T07:13:12","modified_gmt":"2026-02-24T07:13:12","slug":"mersey-ferries-ameliore-lexperience-des-passagers","status":"publish","type":"post","link":"https:\/\/www.palisis.com\/fr\/resources\/mersey-ferries-ameliore-lexperience-des-passagers\/","title":{"rendered":"Mersey Ferries am\u00e9liore l’exp\u00e9rience des passagers"},"content":{"rendered":"\n

Chez Palisis, nous sommes tr\u00e8s fiers de nos partenariats, et l’un d’entre eux se distingue par sa collaboration avec Mersey Ferries. Ce service embl\u00e9matique, appr\u00e9ci\u00e9 des habitants et des touristes, a r\u00e9cemment mis en place des kiosques en libre-service innovants et des Flexi Tickets, tous aliment\u00e9s par la technologie Palisis. <\/p>\n\n

\nhttps:\/\/player.vimeo.com\/video\/1055262441?h=14384a01e9\n<\/div><\/figure>\n\n

<\/span>Transformer l’exp\u00e9rience des passagers<\/span><\/h2>\n\n

Mersey Ferries, qui fait partie du r\u00e9seau de transport de la Liverpool City Region Combined Authority, s’est toujours engag\u00e9e \u00e0 am\u00e9liorer le confort des passagers. L’introduction de kiosques en libre-service dans les terminaux de Seacombe et de Pier Head marque une \u00e9tape importante. Ces kiosques permettent aux passagers d’acheter une gamme de billets, y compris des billets combin\u00e9s pour des attractions telles que le Beatles Story Museum et des circuits touristiques en bus. <\/p>\n\n

\"\"<\/figure>\n\n

Le conseiller Liam Robinson a salu\u00e9 cette initiative :<\/p>\n\n

\n

\u00ab\u00a0La premi\u00e8re phase du d\u00e9ploiement de la nouvelle billetterie intelligente chez Mersey Ferries s’est exceptionnellement bien d\u00e9roul\u00e9e, les passagers ayant rapidement adopt\u00e9 le nouveau service. C’est une nouvelle encourageante pour la prochaine phase qui devrait arriver dans les trains plus tard cette ann\u00e9e\u00a0\u00bb.<\/p>\nCouncillor Liam Robinson, Portfolio Holder of Transport for the Liverpool City Region (Conseiller Liam Robinson, responsable des transports pour la r\u00e9gion urbaine de Liverpool)<\/cite><\/blockquote>\n\n

<\/span>Introduction des billets flexi<\/span><\/h2>\n\n

En plus des kiosques, Mersey Ferries a lanc\u00e9 les Flexi Tickets, qui sont particuli\u00e8rement utiles pendant les heures de pointe des trajets domicile-travail. Les passagers peuvent d\u00e9sormais acheter six ou dix travers\u00e9es \u00e0 l’avance sans aucune restriction de temps. Cette option flexible, ainsi que les billets mensuels et trimestriels, offrent une alternative \u00e9conomique aux billets simples ou aller-retour standard, ce qui en fait le moyen le plus \u00e9conomique de traverser le fleuve pendant les heures de pointe. <\/p>\n\n

\"\"<\/figure>\n\n

Ces innovations s’inscrivent dans la vision du maire Steve Rotheram, qui souhaite un syst\u00e8me de transport plus abordable, plus convivial et de type londonien. Les kiosques en libre-service et les Flexi Tickets font partie d’un investissement plus large de 13 millions de livres sterling dans la billetterie des transports publics de la r\u00e9gion urbaine de Liverpool, y compris un futur syst\u00e8me de billetterie sans contact (tap-and-go). <\/p>\n\n

<\/span>Impact positif<\/span><\/h2>\n\n

Depuis leur mise en place, les kiosques en libre-service ont vendu des billets d’une valeur de plus de 7 500 livres sterling, ce qui prouve leur popularit\u00e9 et leur efficacit\u00e9. Ils constituent une option rapide et efficace pour les passagers qui savent ce dont ils ont besoin, tandis que ceux qui ont besoin de plus d’informations ou de concessions peuvent toujours obtenir de l’aide aupr\u00e8s des repr\u00e9sentants du service client\u00e8le dans les terminaux. <\/p>\n\n

\"L'équipe
L’\u00e9quipe de Palisis, Philipp (directeur de produit) et Chris (responsable de la r\u00e9ussite des clients), se joint \u00e0 Mersey Ferries pour le lancement.<\/figcaption><\/figure>\n\n

Marc Wieland, s’est r\u00e9joui de ce partenariat :<\/p>\n\n

\n

\u00ab\u00a0Nous sommes ravis d’accueillir Mersey Ferries dans la famille Palisis. En tirant parti de notre technologie de pointe et de notre expertise, nous souhaitons permettre \u00e0 Mersey Ferries d’offrir des exp\u00e9riences exceptionnelles \u00e0 ses passagers. Notre mission est de fournir des solutions efficaces et conviviales qui permettent \u00e0 nos clients de prosp\u00e9rer dans l’industrie dynamique du tourisme\u00a0\u00bb.<\/p>\nMarc Wieland, PDG de Palisis<\/cite><\/blockquote>\n\n

<\/span>Perspectives d’avenir<\/span><\/h2>\n\n

La r\u00e9ussite de ce projet t\u00e9moigne de l’impact positif de la technologie moderne sur les services traditionnels. En am\u00e9liorant les options de billetterie et en rationalisant le processus d’achat, Mersey Ferries \u00e9tablit une nouvelle norme pour les transports publics dans la r\u00e9gion. <\/p>\n\n

Pour plus d’informations sur les fa\u00e7ons de voyager avec Mersey Ferries et pour d\u00e9couvrir ces nouvelles innovations de premi\u00e8re main, veuillez visiter le site de Mersey Ferries<\/a>.<\/p>\n\n

Chez Palisis, nous nous engageons \u00e0 continuer \u00e0 soutenir Mersey Ferries et d’autres clients en fournissant des solutions de premier ordre et conviviales qui r\u00e9pondent aux besoins changeants des passagers et des touristes dans le monde entier.<\/p>\n","protected":false},"excerpt":{"rendered":"

D\u00e9couvrez comment Mersey Ferries am\u00e9liore le confort des passagers gr\u00e2ce \u00e0 de nouveaux kiosques en libre-service et aux Flexi Tickets.<\/p>\n","protected":false},"author":2,"featured_media":13398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[49,58],"tags":[],"class_list":["post-13397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","category-case-study"],"acf":[],"yoast_head":"\nMersey Ferries am\u00e9liore l'exp\u00e9rience des passagers | Palisis<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Mersey Ferries am\u00e9liore le confort des passagers gr\u00e2ce \u00e0 de nouveaux kiosques en libre-service et aux Flexi Tickets, aliment\u00e9s par la technologie Palisis. 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