{"id":14861,"date":"2023-02-21T13:25:26","date_gmt":"2023-02-21T13:25:26","guid":{"rendered":"https:\/\/www.palisis.com\/resources\/city-train-gmbh-rationalisation-des-operations-et-elargissement-de-la-portee\/"},"modified":"2026-05-06T16:36:53","modified_gmt":"2026-05-06T16:36:53","slug":"city-train-gmbh-rationalisation-des-operations-et-elargissement-de-la-portee","status":"publish","type":"post","link":"https:\/\/www.palisis.com\/fr\/resources\/city-train-gmbh-rationalisation-des-operations-et-elargissement-de-la-portee\/","title":{"rendered":"City Train GmbH : Rationalisation des op\u00e9rations et \u00e9largissement de la port\u00e9e"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">D\u00e9couvrez comment City Train GmbH, un op\u00e9rateur ferroviaire allemand, s&rsquo;est appuy\u00e9 sur Palisis pour transformer son activit\u00e9. Gr\u00e2ce \u00e0 sa capacit\u00e9 \u00e0 g\u00e9rer les r\u00e9servations en ligne, \u00e0 se connecter avec les OTA et \u00e0 utiliser des rapports complets, City Train GmbH a connu une croissance significative de son chiffre d&rsquo;affaires et une am\u00e9lioration de la satisfaction de ses clients. D\u00e9couvrez comment le syst\u00e8me int\u00e9gr\u00e9 de Palisis et les appareils mobiles ont permis \u00e0 cet op\u00e9rateur de s&rsquo;adapter \u00e0 l&rsquo;\u00e9volution des pr\u00e9f\u00e9rences des clients et de d\u00e9velopper ses activit\u00e9s avec succ\u00e8s.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/Frank-Venus-1.webp\" alt=\"\" class=\"wp-image-2667\" style=\"width:222px;height:222px\" srcset=\"https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/Frank-Venus-1.webp 500w, https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/Frank-Venus-1-300x300.webp 300w, https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/Frank-Venus-1-150x150.webp 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Nous avons commenc\u00e9 avec la boutique en ligne sur notre page d&rsquo;accueil et nous avions une ou deux r\u00e9servations par jour. Aujourd&rsquo;hui, avec le syst\u00e8me Palisis, l&rsquo;ann\u00e9e derni\u00e8re, entre GetYourGuide, Viator et notre site web, nous avons enregistr\u00e9 environ 400 000 euros de r\u00e9servations en ligne. Les choses ont chang\u00e9 radicalement parce que les gens voulaient r\u00e9server leurs places \u00e0 l&rsquo;avance, et avec le code QR, nous pouvons les scanner et les enregistrer\u00a0\u00bb<\/em><\/p>\n<cite>Frank Venus, partenaire et propri\u00e9taire de City Train GmbH<\/cite><\/blockquote>\n\n<p class=\"wp-block-paragraph\">City Train GmbH exploite des trains dans trois villes allemandes et dispose de quatre trains au total. Ils ont remarqu\u00e9 un changement : les voyageurs r\u00e9servent une table au restaurant et veulent r\u00e9server une visite de la ville, ce qui est un processus normal pour les voyageurs aujourd&rsquo;hui. En mettant \u00e0 jour leur solution technique, ils voulaient tout garder dans un seul syst\u00e8me, toutes les capacit\u00e9s, et se connecter avec les OTA.  <\/p>\n\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Corona a chang\u00e9 la donne : de nombreuses personnes r\u00e9servent d\u00e9sormais en ligne. Ils veulent une visite \u00e0 une heure pr\u00e9cise et la r\u00e9servent via GetYourGuide, Viator, etc. et avec Palisis, nous sommes connect\u00e9s \u00e0 toutes ces plateformes. Avec Palisis, nous avons une connectivit\u00e9 avec toutes ces plateformes. Nous avons maintenant un seul syst\u00e8me avec toutes les capacit\u00e9s, et tout est en ligne dans ce syst\u00e8me, ce qui est parfait pour nous\u00a0\u00bb, a expliqu\u00e9 Frank.<\/em><\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"625\" src=\"https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/citytour-wuerzburg-Tourist-Train-industry-Palisis-Clients.jpeg\" alt=\"\" class=\"wp-image-1311\" srcset=\"https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/citytour-wuerzburg-Tourist-Train-industry-Palisis-Clients.jpeg 1000w, https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/citytour-wuerzburg-Tourist-Train-industry-Palisis-Clients-300x188.jpeg 300w, https:\/\/www.palisis.com\/wp-content\/uploads\/2023\/05\/citytour-wuerzburg-Tourist-Train-industry-Palisis-Clients-768x480.jpeg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce aux connexions avec les OTA, leurs trains b\u00e9n\u00e9ficient d&rsquo;une meilleure visibilit\u00e9 et d&rsquo;une plus grande notori\u00e9t\u00e9, car les voyageurs commencent \u00e0 planifier leurs voyages et \u00e0 faire des recherches en utilisant GetYourGuide et Viator, ce qui se traduit par un plus grand nombre de r\u00e9servations pour eux. Ils y voient un avantage et une publicit\u00e9 suppl\u00e9mentaire.  <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Nous voulions que tout soit regroup\u00e9 dans un seul syst\u00e8me et que les r\u00e9servations se fassent en ligne. Nous pouvons g\u00e9rer la capacit\u00e9, nous avons 60 places dans nos trains, et nous voyons combien de personnes arrivent chaque heure, et elles peuvent r\u00e9server en ligne\u00a0\u00bb<\/em><\/p>\n<cite>Frank Venus, partenaire et propri\u00e9taire de City Train GmbH<\/cite><\/blockquote>\n\n<p class=\"wp-block-paragraph\">Cet op\u00e9rateur trouve que Palisis lui convient parfaitement &#8211; il a besoin d&rsquo;un peu plus de soutien pour travailler dans les limites de ses capacit\u00e9s. Ils travaillent avec Palisis depuis 2015 et utilisent d\u00e9sormais la suite compl\u00e8te de produits, les dispositifs de billetterie, la boutique en ligne, la distribution OTA et les r\u00e9servations.  <\/p>\n\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Nous utilisons tous les outils dont vous disposez pour fonctionner en douceur. Le suivi est parfait ; le soir, nous savons combien de personnes ont particip\u00e9 \u00e0 la visite et qui a pay\u00e9 par carte ou en esp\u00e8ces. Nous utilisons les rapports que vous proposez pour comprendre les diff\u00e9rences d&rsquo;une ann\u00e9e sur l&rsquo;autre ou pour savoir o\u00f9 ajouter une visite suppl\u00e9mentaire en fonction de la demande\u00a0\u00bb.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">City Train GmbH s&rsquo;est associ\u00e9 \u00e0 des agences locales pour regrouper les produits et cr\u00e9er un plus grand espace de vente. L&rsquo;adoption de la connectivit\u00e9 et de la pr\u00e9vente de billets a eu un impact significatif sur leurs recettes annuelles et a permis de maximiser strat\u00e9giquement chaque si\u00e8ge.  <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Les appareils mobiles de Palisis sont parfaits pour nous. Nous travaillons dans des endroits de la ville o\u00f9 il n&rsquo;y a pas d&rsquo;\u00e9lectricit\u00e9, et nous avons besoin d&rsquo;une bonne capacit\u00e9 de batterie pour travailler toute la journ\u00e9e avec un acc\u00e8s \u00e0 l&rsquo;outil de capacit\u00e9 en ligne. La plupart des gens veulent maintenant payer avec des cartes, Apple Pay, etc., ce qui a \u00e9t\u00e9 un changement\u00a0\u00bb  <\/em><\/p>\n<cite>Frank Venus, partenaire et propri\u00e9taire de City Train GmbH<\/cite><\/blockquote>\n\n<p class=\"wp-block-paragraph\">Un grand coup de chapeau \u00e0 cet op\u00e9rateur qui a su tirer parti des changements apport\u00e9s par COVID et s&rsquo;appuyer davantage sur la technologie et les revendeurs en ligne pour passer \u00e0 la phase suivante de son activit\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">Ils fabriquent \u00e9galement ces trains \u00e9lectriques et disent \u00e0 ceux qui les ach\u00e8tent d&rsquo;utiliser le syst\u00e8me Palisis.  <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Il est tr\u00e8s facile de former nos employ\u00e9s sur les terminaux ; c&rsquo;est tr\u00e8s simple \u00e0 utiliser\u00a0\u00bb.<\/em><\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\">D\u00e9couvrez comment nous pouvons soutenir les <a href=\"https:\/\/www.palisis.com\/fr\/industries\/trains-touristiques\/\">fournisseurs de trains Hop-On-Hop-Off et les visites guid\u00e9es<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment le syst\u00e8me int\u00e9gr\u00e9 et les appareils mobiles de Palisis ont permis \u00e0 cet op\u00e9rateur de s&rsquo;adapter \u00e0 l&rsquo;\u00e9volution des pr\u00e9f\u00e9rences des clients et d&rsquo;\u00e9tendre ses activit\u00e9s avec succ\u00e8s.<\/p>\n","protected":false},"author":2,"featured_media":13076,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,50,56],"tags":[],"class_list":["post-14861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-distribution","category-ticketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>City Train GmbH : Rationalisation des op\u00e9rations et \u00e9largissement de la port\u00e9e | Palisis<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment City Train GmbH, un op\u00e9rateur ferroviaire allemand, s&#039;est appuy\u00e9 sur Palisis pour transformer son activit\u00e9 gr\u00e2ce \u00e0 la solution de billetterie Palisis.\" \/>\n<meta name=\"robots\" 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