Whether it’s a family that missed their bus, a solo traveller who deleted their voucher email, or a reseller who needs to change a booking time, your team is there to fix it. And often, they’re fixing it fast, under pressure, with a queue of other issues waiting.
The reality of an overflowing inbox
Customer support teams aren’t just dealing with direct bookings. Many operators today work with dozens of channels—from OTAs and hotel concierges to their own webshop and device-based sales. Each one comes with its own refund policies, voucher formats, and timelines. That’s a lot to manage.
If your team is digging through emails or switching between tabs to answer “Can you resend my ticket?” or “Can I move my booking to 2pm?”, the tools are getting in the way.
The booking detail view: a small change with a big impact
We created the new Booking detail view to support the people who support your customers. It’s not just a visual upgrade—it’s a rethink of how booking info is displayed and used day-to-day.
Here’s what’s new:
- Search smarter – find bookings using flexible fields: email, name, booking ID, even misspellings.
- Cleaner layout – tile-based design and branding (logos, images) help users navigate quickly.
- Quick actions – refund, resend, reschedule—all in one place.
- Clear source visibility – know at a glance where a booking came from (webshop, OTA, device).
- Instant audit trails – see what changed, when, and who did it—no digging required.
The best part? It’s intuitive. It doesn’t matter if your ops person logs in daily or once a week—they can find what they need without a training manual.
Supporting the frontline
The people using this view aren’t tech experts—they’re problem solvers. They’re the ones taking the calls, answering the emails, and keeping things running when something goes wrong.
We believe the tools they use should feel like support, not friction.
If your team is spending more time managing tools than helping customers, this is your sign to try the new Booking detail view.
Log in and try the BETA version now.