Let’s be honest. Webhooks aren’t the most glamorous topic in travel tech. Unless you’re a developer or head of ticketing, you might not even know what they are—and that’s perfectly okay.
But here’s the thing: if an overbooking has ever burned you, you have struggled with syncing availability across multiple systems, or your direct sales have been fighting with your reseller integrations, this update is for you.
What’s a webhook?
Think of it like a doorbell for your system. When someone makes a booking (presses the button), your tech gets instantly notified, so it can update capacity, confirm availability, or do anything else it needs to.
Why this matters
In travel, a single product often lives in more than one place. A ferry route sold on your webshop. A city tour is listed on a partner platform. A shared experience managed across three distribution systems. And every one of those systems needs to know what’s available, without delay.
Previously, webhook logic limited you to sending one capacity update per channel. That would have worked fine if your setup had been simple. But the moment multiple systems were involved, it got messy fast.
What’s changed
You can now send multiple capacity webhooks per channel. That means:
- Better availability syncing across systems
- Faster updates when inventory changes
- Fewer errors, fewer headaches, and fewer overbookings
Who benefits?
- Multi-system operators with legacy integrations alongside Palisis
- Tour resellers or marketplaces working with diverse channel connections
- Direct-to-consumer businesses that also work with DMCs or regional aggregators
For years, this limitation has frustrated travel tech teams. It’s one of those small things that causes big problems in the background. But not anymore.
Where it fits
This update pairs perfectly with our recent infinite webhooks functionality, allowing operators to send updates much more granularly.
Think of this as the final puzzle piece: one product, many endpoints, all kept in sync.
Want to try it? Read the setup guide or contact support if you’d like help activating multiple capacity webhooks in your account.