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Why Gatekeeper?

4 reasons to choose our Gatekeeper series

From simple self-service validation to controlled physical entry, Gatekeeper connects your tickets with the way visitors enter your attraction.

1. Create a smoother visitor experience

Give visitors a fast, simple way to validate their ticket and enter, without creating unnecessary stops at the entrance.

  • Scan tickets directly at the point of entry
  • Validate webshop, box office and supported OTA tickets
  • Support individual and group tickets
  • Give visitors clear feedback when a ticket cannot be accepted
  • Reduce queues around busy entrances

2. Choose the access setup that works for you

Not every attraction needs the same type of entrance. Gatekeeper gives you different ways to validate tickets and control access.

  • Voyager Lite for staffed check-in pointsVoyager
  • Voyager PayScan for payments & scanning on the go
  • Gatekeeper Validate for fixed self-service ticket validation
  • Gatekeeper Turn for controlled entry through a traditional turnstile
  • Gatekeeper Flow for automated entry through a flap gate
  • Wider access options available for accessibility, pushchairs and larger groups

Download our guide to POS Systems and devices.

3. Keep validation connected to Palisis

Gatekeeper is integrated directly with the Palisis validation system, so ticket checks happen as part of the same operation rather than through a separate gate-management platform.

  • Validate tickets against Palisis in real time
  • Apply entry rules based on operation and ticket validity
  • Support single, group and multi-use tickets
  • Validate webshop and box office tickets
  • Accept supported direct OTA vouchers
  • Prevent further entry once the permitted uses have been reached

4. Give your team control when they need it

Automated entry does not mean losing operational control. Staff can still manage gates when something needs attention.

  • Open a gate manually for a single visitor
  • Block or close a gate when required
  • Keep a gate open temporarily
  • Support emergency access modes
  • View gate status as it changes
  • See recently scanned ticket references

Join the 120M+ tickets already issued

Modernising your travel business

Validator vs. staff-only approach: Making the right choice

A Gatekeeper series validator reduces queues, prevents fraud, and keeps operations running smoothly, giving both customers and staff a better experience.

Best for Self-service validation Controlled physical entry
Physical barrier No Yes
Real-time Palisis validation
Group tickets
Multi-use tickets
Supported OTA vouchers
Staff gate controls
Accessibility options

Frequently asked questions

Everything you need to know about ticket validation for tour operators

Access control connects ticket validation with the way visitors physically enter an attraction. Depending on your setup, this can mean self-service ticket validation, a turnstile or an automated entrance gate.

Gatekeeper Validate checks tickets without creating a physical barrier. Gatekeeper Turn combines validation with a traditional turnstile, while Gatekeeper Flow uses an automated flap gate for controlled entry.

Gatekeeper can validate Palisis webshop and box office tickets, individual and group tickets, multi-use tickets and supported direct OTA vouchers. The exact setup depends on your ticketing configuration. Palisis has already tested direct GetYourGuide voucher validation as part of the integration.

Yes. The Gatekeeper access-control interface can allow staff on the same local network to open a gate for one entry, block it, leave it open or place it into an emergency state.

Yes. Validation responses can distinguish between different problems, such as a visitor arriving too early, too late or having no remaining uses on their ticket, rather than simply displaying an invalid message.

Gatekeeper Flow is available in a wider configuration designed for accessible entry and situations such as pushchairs. We can help determine the appropriate configuration for your entrance.

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