Team Palisis has been busy onboarding new customers across various tourism operations, from hop-on-hop-off bus tours, boat tours, trains, city connectors, theme parks, and more. Our sales team has been consulting these operators with digital transformations. Taking their businesses from paper ticketing to digital and excel spreadsheets to API connections.
This definition from Salesforce seems spot-on
“Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.”
– Salesforce
A digital transformation process touches all departments—sales, marketing, customer service, etc. Thinking through each interaction with your customers, how to improve individual experiences and adding technology and time-saving processes will move things from spreadsheets to intuitive and connected systems for managing sales, operations, and finances. Transforming your business with technology empowers your employees and gives them the resources to offer a higher level of customer service.
Here are some examples of new customers we are working with. See what each was looking for and the pain points they needed resolved.
🇩🇪 HCT Hamburg Citytours: City Tours
The focus for this operator was to find ways to streamline their processes and move away from time-intensive paper procedures, incorporate options for partnering with other local operators for cross-selling, plus adhere to the German regulations for proper ‘cash register’ tracking.
🇵🇦 City Sightseeing Panama City: Hop-On-Hop-Off Tours
We are excited to welcome new management to this operation in Panama. They are thrilled to see how we manage ticket sales from multiple channels all in one system.
🇮🇪 Nolan Coaches: City Connector Transportation
This customer was specifically looking to work with the Adyen solution and needed reliable devices for on-bus sales for ferry transfer customers plus; they want to give partners the ability to book directly into their system.
🇩🇪 Laufenburger Fahrgast- und Event- Schifffahrt: Boat Tours
This n needed a dependable digital calendar for managing their tours, charter, and event bookings. We are also eager to show them how connected distribution channels will streamline their business.
🇭🇷 Adriatic Sunset: Tours via Bus & Boat
This Dubrovnik customer came to us seeking effective ways to manage their departures and on-demand availability, plus incorporate robust mobile devices for on-street selling.
🇩🇪 Quedlinburger Bimmelbahn: Tourist Train
Onsite ticket printing speed is a top priority for this medieval city tour operator. They are looking to manage the boarding process as efficiently as possible.
Palisis has been resolving industry challenges for 10+ years with our travel tech solution that addresses digitalisation from booking to boarding. We equip companies with an all-in-one system for ticketing, distribution, redemption, payments, and sales, fully integrating systems and departments.
Palisis enables tour and activity providers to channel all operational information into one back-office. Making reconciliation and consistent reporting both simple and easy. Now with our Android devices with an extended battery life that operates without wifi, on-street sales agents are focused on even greater sales potential.
About Palisis
Palisis is the leading technology provider of comprehensive sales and operations solutions for tourism and transportation businesses around the world. Due to its rich experience, specific market knowledge, consumer centricity and process orientation, Palisis is the industry technology pacemaker. As a full-service provider, Palisis supports your business processes and operational procedures with the most efficient and reliable solution available. Today, Palisis solutions are successfully and effectively used by customers in over 100 countries around the globe.